Help & FAQs

You may email us at customer@WISinsidertraining.com or call +1-781-751-8700 (or toll free at 1-888-400-4768 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time to request that a new invoice be sent to you.

Additionally, please add "customer@WISinsidertraining.com" to your address book.

Contact: customer@WISinsidertraining.com

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My Account:

How do I create an account?

Click the "Create an Account" link at the top right side of our site.
Enter your personal and shipping details.
Click create My Account

How do I edit my account information?

Click the "My Account" link in the menu bar to edit your account information.

I forgot my password.

To reset your password, go to the "Login page" and click the "Forgot your password?" located beneath the "Sign in to Your Account" button. That link will send an email that you can use to reset your password.

What are the terms of the license agreement?

The License Agreement states that you will have access to your downloaded sessions or streaming videos for one year from the purchase date.

What is your return policy?

If you are not satisfied with your purchase for any reason, please contact customer service within 48 hours and you will be issued a credit towards a future purchase.

You may email us at customer@WISinsidertraining.com or call +1-781-751-8700 (or toll free at 1-888-400-4768 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time.

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Technical Support - Downloaded Video

How do I download my videos?

You may download your videos by accessing them through the "My Library" tab on the website’s navigation bar.

How do I watch my videos after they have downloaded?

Browse to the location you saved the downloaded ZIP file on your PC.
Select the ZIP file and right-click on it.
Select “Extract All” on the right-click menu and extract your file to its desired location on your PC.
Open the folder that you extracted the files to and double click on CLICK_HERE_TO_START.htm.
Click the “Play” link.

How do I watch my videos in Internet Explorer if Firefox is my default browser?

In order to watch your videos in Internet Explorer:

Right-click on the file named: CLICK_HERE_TO_START (which may also be listed as CLICK_HERE_TO_START.html).
Select “Open With” on the menu and choose “Internet Explorer”.
If Internet Explorer is not available in the list of programs, select the “Choose Program...” item from the list.
Select the Internet Explorer item from the list of programs.
Click the “OK” button

What are the technical requirements for this website?

In order to use this product, you need:

Windows
Internet Explorer
PowerPoint
Windows Media Player 11

How do I allow blocked content?

Please follow these steps if you were prompted with a security warning at the top of the browser when playing the file.

Your browser window may display a bar across the top of the browser window that displays the message "This website wants to install the following add-on: 'mf' from 'Microsoft Corporation'. If you trust the website and the add-on and want to install it, click here..."
Please click on this bar.
Click on the “Allow blocked content...” item in the popup menu.
Click the Yes button in the resulting dialog.

How long will it take to download my video?

Download times may vary depending on your connection speed.

Can I watch the same video on more than one computer?

No, videos may only be watched on the computer they were downloaded to.

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Technical Support - Streaming Video

What are the technical requirements to use this website?

In order to use this site, you need:

Windows
Internet Explorer
PowerPoint
Windows Media Player (We recommend version 11)

Which Web browser should I use?

You are required to use Internet Explorer to view streaming video. No other browsers are currently supported.

How do I watch my streaming video?

You may view your streaming video by accessing them through the “My Library” tab on the website’s navigation bar.

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Billing

I have a question about my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

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Guarantees

Privacy Policy

Collection of Information:

SAPinsider Seminars on Demand collects personally-identifying information during the registration/subscription process. In addition, information is collected through certain portions of this web site where users specifically and knowingly provide such information along with content submissions, community postings or suggestions. No information is collected without the user's knowledge.

Use of Personally-Identifying Information:

SAPinsider Seminars on Demand may use such information for the purposes of customer service, product fulfillment, obtaining editorial feedback or input, or informing users of other products and services offered by SAPinsider Seminars on Demandor its sponsoring organizations. At no time will any information collected on this site be given over to any third party. Customers wishing not to receive any additional information from SAPinsider or its sponsors may send an email request to customer@WISinsidertraining.com and the request will be honored.

Cookies:

This site uses cookies. Cookies are pieces of information that web sites transfer to a user's hard drive for record-keeping purposes. For example, they allow you to save passwords and preferences. The cookie itself does not contain any personally identifying information, although it may enable SAPinsider Seminars on Demand to relate your use of the site to personally identifying information that you previously submitted, if any. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, it is likely that most areas of the site will not function properly if you do so.

SAPinsider Seminars on Demand reserves the right to change this policy at any time by notifying users by email or through a notice posted on this site.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Buyer's Guide

How do I redeem a promotion code?

After adding items to your cart, click the "Shopping Cart" link at the top of this site to view your cart. In the right column of this page, you'll see a "Coupon Code" box where you may enter your promotion code.

What are the benefits to on-demand education from SAPinsider Seminars on Demand?

Developed by SAP Insider’s content experts
Great resource to bring you up to speed on key SAP^® technologies and best practices
Cost effective – you save on travel and lodging expenses
Flexible – you set the schedule and training pace
Packed with bonus materials
No travel or loss of work days required
Just-in-time training – learn new skills and put them to use as you go

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Additional Support

How do I contact SAPinsider Seminars on Demand?

You may email us at customer@WISinsidertraining.com or call +1-781-751-8700 (or toll free at 1-888-400-4768 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time. Top

Support – Course on CD

How will the course on CD be shipped?

Your course will be shipped to you via UPS ground.

I am having trouble playing my CD

Please call customer service at +1-781-751-8700 (or toll free at 1-888-400-4768 for US and Canadian customers) if you experiencing any difficulties with your CD.

What are the technical requirements of the CD?

The latest editions of Media Player and Internet Explorer 5.0 or higher are required.
Latest versions are always available as free downloads on Microsoft’s Web site.

Internet Explorer 8

Windows Media Player

Setting Windows Media Player as your default player is also required. Follow the steps below to set Media Player as your default player:

Open My Computer from the Start menu
Select Tools menu option
Select ‘File Types’ tab
Scroll down to WMV in the Extensions column
If File Type does not equal "Windows Media Audio/Video file", click the Change button and select Windows Media Player
Click OK and then Close
Return to your SAPinsider Seminars on Demand video sessions and click Play

What comes with the course on CD?

Course books with a complete set of slides, and any reference articles, worksheets, checklists or other take–home resources the speaker distributed during the live session.

When will I receive my course on CD?

Your course will be shipped within 10 business days after your purchase via UPS ground.